INTRODUCTION

Emirates Express (hereinafter referred to as “Emirates Express,” “we,” “our,” or “us”) is committed to safeguarding the privacy of visitors and users of our website and mobile application. This Privacy Policy explains how we collect, use, and protect your personal information.

This policy was last updated on 10th January 2025.

By using our website, mobile application, or agreeing to this policy, you consent to the collection and processing of your personal data in accordance with the terms set forth here.

DATA COLLECTION AND USAGE

When you register on our mobile application, we collect personal details such as your name, email address, and phone number (optional). This information is essential for:

Communication: Your phone number helps us send important updates, newsletters, and service-related notifications.

Account Management: Your phone number may serve as a unique identifier, supporting secure and efficient account management.

Customer Support: Your details allow us to provide timely assistance and resolve any issues you may experience.

We are dedicated to handling your data responsibly. Please review this Privacy Policy for full details on how we collect, use, and protect your information.

COLLECTING AND STORING PERSONAL INFORMATION

We may collect, store, and use the following types of personal information:

Website and Mobile App Usage Data

Information about your device and browsing activity such as IP address, location, browser type, operating system, session duration, and navigation paths.

Registration Data

Details provided when creating an account, including your name, email address, and phone number.

Subscription Information

Information shared when subscribing to newsletters or notifications.

Service Interaction Data

Information shared during interactions with features, services, or support channels within our platforms.

Communication Data

Content and metadata from communication forms, chat features, and other interaction tools.

Mobile App-Specific Information

Permissions for device features such as camera, contacts, or location—requested only when necessary.

Other Information

Any other personal data you choose to provide.

Note: If you share someone else’s personal information, ensure you have their consent.

USING YOUR PERSONAL INFORMATION

Personal data collected through our website or application may be used for:

• Administering our platforms and services

• Personalizing your user experience

• Sending notifications, reminders, and newsletters

• Responding to inquiries and complaints

• Enabling app functionalities such as location-based services

• Publishing user-submitted content with permission

LEGAL BASIS FOR PROCESSING

We process your personal data:

• With your consent

• For legitimate business interests such as improving services

• As required by applicable laws

DISCLOSING PERSONAL INFORMATION

We may disclose your personal information to:

• Employees, agents, officers, or advisers when necessary

• Members of our group companies or affiliates

• Authorities when legally required

• Potential buyers in case of business acquisition discussions

• Anyone who may reasonably require such information for legal purposes

Except as described in this policy, we do not share your personal information with third parties.

INTERNATIONAL DATA TRANSFERS

Your information may be stored or processed in countries where we operate. We ensure appropriate safeguards, including Standard Contractual Clauses, to maintain adequate protection of your data.

Information you share publicly on our website or app may be accessible worldwide.

You expressly agree to these international transfers.

RETAINING PERSONAL INFORMATION

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, tax, or reporting obligations.

We determine retention duration based on:

• Nature and sensitivity of data

• Potential risks if data is misused

• Purpose of processing and alternative solutions

• Applicable legal requirements

SECURITY OF YOUR PERSONAL INFORMATION

We implement suitable security measures to protect your personal data from unauthorized access, loss, or misuse.

Access is limited to individuals with a legitimate business need and who are bound by confidentiality obligations.

In case of a data breach, we will notify you and relevant authorities as required by law.

However, no method of online transmission is fully secure, and we cannot guarantee absolute protection.

YOUR RIGHTS

Under UAE data protection regulations, you have the right to:

• Understand how we use your data

• Access your personal information

• Request correction or deletion of your data

• Object to direct marketing

• Object to automated decision-making

• Restrict or object to certain forms of processing

To exercise your rights, you may contact us using the information provided below. For security, we may request proof of identity.

We aim to respond to all requests within one month.

THIRD-PARTY SERVICES AND WEBSITES

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.

COOKIES AND APP TRACKING

Our website uses cookies to enhance your experience. For details, refer to our Cookie Policy.

Our mobile app may use tracking technologies, with permissions clearly requested within the app.

UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. Revised versions will be posted on our website and app with an updated revision date. We encourage users to review the policy regularly.

HOW TO CONTACT US

For questions or concerns regarding this Privacy Policy, you may contact us at:

📧 support@emiratesexpress-demo.com
📞 +971-000-0000